What is your refund policy?

Housing Hand may review refunds for service fees paid, but the onboarding or renewal fees are non-refundable. 

Eligibility for a refund: 

• If you have fully completed your guarantor application, we require evidence from your accommodation provider confirming that:  

• You are no longer moving in or living in the property. 
• Neither you nor Housing Hand have any liability for the property. 

• Evidence must be sent directly to refunds@housinghand.co.uk. 

Cancellation fees: 

• If you or your co-signer decide to cancel, we may charge an administration fee. 
• If your accommodation provider rejected your tenancy application or did not allow you to move in, no administration fee will be charged. 
• If Housing Hand decides not to proceed with your application, no administration fee will apply. 

Refund processing time: 

• Refunds are processed within 28 days of receiving a valid request and the required evidence. 
• All refund requests must be submitted through your online dashboard on our website.