What happens when I call the helpline? 

You will initially be given a list of options to choose from. Your call will then be answered by a clinical co-ordinator, who will assess your needs and direct you to the appropriate service. 

 You will be asked for your membership organisation’s name, your name and contact details (which are held securely) and other details to enable us to give your organisation the required general statistical feedback. No personally identifying information is passed back to Housing Hand. If your call is about counselling issues, you may be asked some standard risk questions for your own safety.