- Knowledge Base
- What documents do you need?
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How to contact us
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About Housing Hand
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What is a rent Guarantor?
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House Finder Service
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Other Services
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How much does it cost?
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Co-signers
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What documents do you need?
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Accommodation Details
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Personal Details
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Are you eligible?
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Renew with us
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Universities & Housing Hand
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Landlords & Housing Hand
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Late or missed payments
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What are the legal obligations?
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UK Guarantor
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Technical Help
How do I upload my documents?
We use Metamap, a customer identity platform, to allow you to upload your documents and verify your identity online. We then verify the information provided by you in your uploads, to check your identity and suitability.
Metamap is very simple to use and can be accessed from your dashboard or from the links sent to you in emails.
If any of your uploads fail our verification process, we will require you to try again, but you will only be asked to re-upload the failed requirements, not all of them.
Have a look at what a typical journey looks like below - This example is for a student applying.
Introduction & requirements
ID information & options
ID upload & Proof of Study upload
ID verification & completion